Dane County Child Support Agency Mission Statement
The Dane County Child Support Agency’s mission is to empower parents to provide for their children, strengthen families, and build community. We strive to accomplish this mission by offering assistance in establishing parentage, establishing support orders, locating parents, monitoring and modifying support obligations, and connecting parents to sustainable employment. We are committed to providing professional, respectful, inclusive, and equitable services that promote family self-sufficiency, as well as financial and social well-being.
August is Child Support Awareness Month
Friday August 2nd, 2024 3pm-7pm
Come enjoy food, fun, games, and prizes with child support staff!
Urban League – Southwest location: 1233 McKenna Blvd, Madison 53719 (Across from Elver Park)
Hot dogs, brats, chips, and treats while supplies last
Handing out school supplies for elementary through high school!
Please excuse our construction!
For the next few months, the City County building will be undergoing construction to replace most of its windows. During your visit to the Child Support Agency, there will most likely be loud noise that may be disruptive. If any child support business can be conducted by telephone or through our website, we encourage using these methods until construction is complete. Continue to check back on our website or Facebook for status updates. Thank you!
The TouchPay Kiosk provides a quick and worry-free option for child support payments.
Kiosk is available 8am-4:30pm Mon-Fri in the Dane County City County Building Lobby, 210 Martin Luther King Jr Blvd, Madison WI.
Cash payment fees are $3 for payments up to $100 and an additional $2 per $100. A 2.95% fee is charged for credit card payments.
Questions? Call the Dane Co Child Support agency at (608) 266-4031.
Job Center On-Site Child Support Assistance
Owe Child Support?
Dane County Child Support staff will be at the Job Center the First Monday of the Month 12:00-4:30
(Note: Child Support will not be at the 6/20/2024 Job Fair)
Child Support Legal Resource Clinic
The Child Support Legal Resource Clinic is your connection for tackling child support concerns creating flexible payment plans, resolving custody and placement questions, drivers license recovery assistance, fatherhood support groups and employment services.
Services include:
Urban League of Greater Madison
Dane County Child Support
Family Court Clinic
Lift Wisconsin
Held every 3rd Friday in 2024, 1pm – 3pm
Please contact the Court Commissioner Center at (608) 283-4821 AS SOON AS POSSIBLE to provide a phone number where you may be reached. At the designated date and time on your hearing notice, the Court will call you to appear for the hearing. Failure to provide the court with a valid phone number may lead to the Court proceeding without your input.
Please be aware that an agent of the Child Support Agency may call you at some point before the hearing to try and resolve the matter.
Genetic Testing
GT Hours are Tue, Wed, Thurs from 9:00-2:30. Walk in’s accepted daily.
How to Check on Payment Status
The State of Wisconsin has created several outstanding resources to check on your child support payments 24 hours a day, 7 days a week. That is why Dane County Child Support no longer provides payment information over the phone. Please use one of the listed payment resources available to you to manage your account balances, court order summary and payments made or received.
- Child Support Online Services (CSOS) Secured Website (current year & last year payments)
Please note: To print payment records some browsers require pop-up blocker disabled in the apps settings. (How to: Safari Chrome Edge Firefox Explorer). - IVR at the Trust Fund: 1-800-991-5530 (last two payments)
- EPPIC Debit Mastercard: Toll-free # 1-877-253-3686. No website at this time. EPPIC has a text message alert feature. To set up call their toll free number
- Direct deposit users can contact your local bank for savings and checking activities
- Payment histories greater than 2 years old, contact us at (608) 266-4031
Legal Tune up
Use Legal Tune Up from LIFT Wisconsin to find out what legal problems you can fix without paying for a lawyer.
Removing Criminal Records
Child Support
Suspended Driver's License
And more…
See more info legaltuneup.org
Not everyone is aware of the child support program and the services we provide. That’s why the federal Office of Child Support Enforcement created an informational video to share with parents and partners. It looks at the most common child support services that parents will typically use and provides general advice to ensure the process goes smoothly. Also available in Spanish: https://youtu.be/VF8dS8V2uhY
Understanding Child Support
OCSE NEW WEBPAGE ‘UNDERSTANDING CHILD SUPPORT’ The Office of Child Support Enforcement (OCSE) has launched a new webpage, Understanding Child Support, to help parents find basic child support information. This web content replaces the hard copy and PDF Child Support Handbook.