Dane County Child Support Agency Mission Statement
The Dane County Child Support Agency’s mission is to empower parents to provide for their children, strengthen families, and build community. We strive to accomplish this mission by offering assistance in establishing parentage, establishing support orders, locating parents, monitoring and modifying support obligations, and connecting parents to sustainable employment. We are committed to providing professional, respectful, inclusive, and equitable services that promote family self-sufficiency, as well as financial and social well-being.
Please Note:
A PHOTO I.D. is needed for ALL onsite appointments.
Notice, This office will be closed from 12:30 p.m., - 2:00 p.m. Wednesday, April 22, 2026 for an all staff meeting.
Q&A with the Dane County Child Support Office
Meet with staff of the Dane County Child Support Office to assist you with questions about your child support.
First Monday of every month 12:00 - 4:30. Dane County Job Center, 1819 Aberg Ave, Madison, WI
Third Friday of every month 1:00 - 3:30. Urban League of Greater Madison, 2222 S. Park St., Madison, WI
The TouchPay Kiosk provides a quick and worry-free option for child support payments with cash and credit/ debit Cards.
Kiosk is available 8am-4:30pm Mon-Fri and is located in the Dane County City County Building Lobby, 210 Martin Luther King Jr Blvd, Madison WI.
Cash payment fees are $3 for payments up to $100 and an additional $2 per $100. A 2.95% fee is charged for credit card payments.
Bring your KIDS Pin and ID.
Questions? Call the Dane Co Child Support agency at (608) 266-4031.
Job Center On-Site Child Support Assistance
Owe Child Support?
Dane County Child Support staff will be at the Job Center the First Monday of the Month 12:00 - 4:30
Please contact the Court Commissioner Center at (608) 283-4821 AS SOON AS POSSIBLE to provide a phone number where you may be reached. At the designated date and time on your hearing notice, the Court will call you to appear for the hearing. Failure to provide the court with a valid phone number may lead to the Court proceeding without your input.
Please be aware that an agent of the Child Support Agency may call you at some point before the hearing to try and resolve the matter.
Genetic Testing
Genetic testing Hours are Tue, Wed, Thurs from 10:00-2:00. Walk in’s accepted daily.
How to Check on Payment Status
The State of Wisconsin has created several outstanding resources to check on your child support payments 24 hours a day, 7 days a week. That is why Dane County Child Support no longer provides payment information over the phone. Please use one of the listed payment resources available to you to manage your account balances, court order summary and payments made or received.
- Child Support Online Services (CSOS) Secured Website (current year & last year payments)
Please note: To print payment records some browsers require pop-up blocker disabled in the apps settings. - IVR at the Trust Fund: 1 (800) 991-5530 (last two payments)
- EPPIC Debit Mastercard: Toll-free 1 (877) 253-3686. No website at this time. EPPIC has a text message alert feature. To set up call their toll free number
- Direct deposit users can contact your local bank for savings and checking activities
- Payment histories greater than 2 years old, contact us at (608) 266-4031
Legal Tune up
Use Legal Tune Up from LIFT Wisconsin to find out what legal problems you can fix without paying for a lawyer.
Removing Criminal Records
Child Support
Suspended Driver's License
And more…
Learn more at legaltuneup.org
Not everyone is aware of the child support program and the services we provide. That’s why the federal Office of Child Support Enforcement created an informational video to share with parents and partners. It looks at the most common child support services that parents will typically use and provides general advice to ensure the process goes smoothly. Also available to view in Spanish at youtube.
Understanding Child Support
OCSE WEBPAGE ‘UNDERSTANDING CHILD SUPPORT’ The Office of Child Support Enforcement (OCSE) launched a webpage, Understanding Child Support, to help parents find basic child support information. This web content replaces the hard copy and PDF Child Support Handbook..